Repair

Warranty and non-warranty repairs for U.S. and Canadian customers are performed at Focus Enhancements' factory. To arrange repairs, call or e-mail the technical support group (numbers and addresses below) and describe the exact symptoms, serial number, and product name. If repairs are indicated, technical support will issue an RMA (Return Material Authorization) number and provide instructions.


Before contacting Technical Support, please make sure you have followed the Troubleshooting procedures.

E-mail: support@focusinfo.com

Telephone: 408-866-8300, Option 4. 8 am-5 pm, Pacific time. (Hint: Mondays tend to be the busiest.)

Fax: 408-866-4859.

CLICK HERE to submit our online Return Material Authorization (RMA) form.


For inquiries regarding European repairs email support-emea@focusinfo.com


If repairs are indicated, the Technical Support Engineer will issue a RMA (Return Material Authorization) number. The RMA number MUST be clearly marked on the outside of the package. For security reasons, packages arriving at the factory without a RMA number visible will be refused.

Please read before submitting your RMA.
Focus Enhancements is no longer accepting RMA's or Support calls on the following products as they are no longer supported:
- Command Post
- DVP Pro (8000/1200/1600/2000)
- Firefly (two channel model FMP0203 or FFP0401)
- Firewriter
- FSHDD-1 40GB
- Harmony 4 (H4)
- HDFocus
- HX-1
- HX-2
- Mantis (MMP model)
- MX-1
- POP Player (POP 400/POP 800)
- Powerscript 1000
- Powerscript 4000
- ProAV 1280 (ProAV RM)
- ProAV 1600
- ProAV 1600 PCI
- Quadscan Elite
- Reeltime 1/2/4 (RTR1000/RTR2000/RTR4000)

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