Support

Innovation, efficiency, and superior quality are the foundation on which Focus Enhancements builds its products. When you purchase solutions from Focus Enhancements, you not only receive reliable products that deliver superior performance every day, but you also receive expertise, service, and support from veteran media professionals.


With extensive experience in designing, configuring, and integrating media solutions for leading companies around the world, the Focus Enhancements team is committed to delivering the right solutions for your business. If you have special requirements, solution consultation, software development and custom configuration and integration services are also available.

All Focus Enhancements products are backed by comprehensive warranties and optional support contracts that cover installation, training, 24/7 phone support, and priority parts replacement. You can rest assured that the knowledgeable and friendly professionals at Focus Enhancements will stand behind every purchase you make.

Focus Enhancements would like to further improve and enhance your technical support experience, but we can't do it without your valuable feedback. Please take a moment to answer the a few questions. Take Survey Now
FAQ

FAQ

Find answers to frequently asked questions about our products. Questions are grouped by product below.

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Troubleshooting

Troubleshooting

Many problems are caused by simple mis-wiring or operational errors. Before you call Technical Support, there are some steps you can follow to resolve the problem yourself.

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Downloads

Downloads

Software maintenance and driver downloads to help you get the most from your Focus Enhancements solutions as well as solution manuals to help you get the most from your Focus Enhancements solutions.

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Warranty

Warranty

Focus Enhancements presently covers all new US products with a one year parts and labor limited warranty.

Register your product online

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Repair

Repair

Warranty and non-warranty repairs for U.S. and Canadian customers are performed at Focus Enhancements' factory.

Return Material Authorization (RMA) form

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Contact Support

Contact Support

When you purchase solutions from Focus Enhancements, you not only receive reliable products that deliver superior performance every day, but you also receive expertise, service, and support from veteran media professionals.

For Support needs call: 408-866-8300, Option 4
or
Email Support Now